Return Policy

Return and Exchange
Customer satisfaction is our top priority. Please contact us by email to info@aixonne.com to start retun the prodcut.

Order cancellation: We can cancel your order if you contact us within 1 hour after placing your order.
electronic devices must be restored to factory setting. please note, electric devices must be in it’s perfect condition without any damage.
Defective/Dead items will be fully refunded or replaced after matching the serial number with the one in our records.
Changed your mind and don’t want the item anymore? No Problem! Please contact us within 14 days.

We do not charge restocking fee unless the item you are returning is Brand New.

If you need to trade your item for a different size or color, you can exchange qualifying items through our Online Returns Center. If the item you wish to return doesn’t have an exchange option or you received the item as a gift, you’ll need to return the original item and place a new order.
So it’s very important to verify your product multiple times before placing the order to avoid commun mistakes.